Website & membership terms
Last updated: [DATE]
Welcome to Career Lab.
Career Lab is a career and workplace community operated by Chapter 2 [FULL LEGAL ENTITY NAME] (“Chapter 2”, “we”, “us”, “our”).
These Terms explain the rules that apply when you use the Career Lab website, become a Career Lab member, attend our events or programmes, participate in our community or use any Career Lab digital platform or service.
Please read them carefully. By using Career Lab or becoming a member, you agree to these Terms.
1. About us
Career Lab is operated by Chapter 2 [FULL LEGAL ENTITY NAME], a company registered in England and Wales under company number [COMPANY NUMBER], with its registered office at [REGISTERED ADDRESS].
You can contact us at [EMAIL ADDRESS].
2. About Career Lab
Career Lab is a community designed to help people navigate their careers and the changing world of work.
Depending on your membership and availability, Career Lab may include:
- Masterclasses;
- live and virtual events;
- Peer-to-Peer Coaching;
- Book Club;
- Career Hack;
- the Career Lab Network;
- CPO Roundtables;
- Human + AI Forums;
- member discussions and introductions; and
- other content, programmes and community experiences.
We may add, change or discontinue features, programmes or services as Career Lab develops.
3. Career Lab membership
You must provide accurate and up-to-date information when joining Career Lab.
Membership is personal to you and may not be transferred to another person without our permission.
We may introduce different types or levels of membership in the future. Where a membership or programme has additional terms, fees or eligibility requirements, these will be made clear before you join or purchase it.
Founding Membership
During our launch period, we may offer Founding Membership free of charge.
Founding Membership does not guarantee that all future Career Lab services, programmes or events will be free.
We may introduce paid memberships, events, programmes or additional services in the future. We will always tell you about any applicable price before you choose to purchase or participate in them.
4. Your account
Where Career Lab provides member accounts, you are responsible for keeping your login details secure.
You must not allow another person to use your account or impersonate another member.
If you believe somebody has gained unauthorised access to your account, please contact us at [EMAIL].
We may suspend an account where we reasonably believe there has been a security breach, misuse of Career Lab or a breach of these Terms.
5. Being part of the Career Lab community
Career Lab works when members can exchange ideas, experiences and perspectives openly and respectfully.
When participating in Career Lab, you agree to:
- Treat other members with respect.
- Respect different experiences, backgrounds and points of view.
- Not harass, threaten, abuse or discriminate against another member.
- Not post or share unlawful, defamatory, offensive or deliberately misleading material.
- Not impersonate another person.
- Not spam members or use Career Lab primarily to solicit or advertise business without our permission.
- Not collect or use another member's personal information without their permission.
- Respect the confidentiality of conversations that are identified as confidential.
- Follow any additional participation rules that apply to a particular programme, event, Forum or Roundtable.
We may remove content or suspend or terminate membership where we reasonably believe these standards have been breached.
6. The Career Lab Network
As Career Lab develops, members may be able to create profiles, connect with one another, participate in discussions, share resources and communicate through the Career Lab Network.
You are responsible for the information and content you choose to share.
Remember that information you post in community areas may be visible to other members. Don't share confidential, commercially sensitive or personal information unless you are comfortable doing so and have the right to share it.
Views expressed by members are their own and do not necessarily represent the views of Career Lab or Chapter 2.
We may moderate community spaces and remove content that breaches these Terms, but we do not guarantee that we will monitor every interaction or communication.
7. Peer-to-Peer Coaching
Career Lab Peer-to-Peer Coaching is designed to enable members to support one another through career and workplace change.
Participants receive introductory peer-coaching training before being matched with another Career Lab member.
Your match
We will use the information you provide to try to make a suitable match.
You may request a peer with a particular professional background, industry or area of experience. We will do our best to accommodate preferences but cannot guarantee a particular match.
The coaching relationship
Peer coaches are members supporting other members. Unless explicitly stated otherwise, they are not acting as professional coaches on behalf of Chapter 2.
Peer Coaching is intended to support reflection, thinking and career development. It is not a substitute for medical, psychological, legal, financial or other regulated professional advice.
You remain responsible for your own decisions and actions.
Confidentiality
Peer Coaching depends on trust.
Participants must keep information shared during coaching conversations confidential unless the other participant gives permission for it to be shared or disclosure is required by law.
Participants must not record coaching sessions without the explicit agreement of the other participant.
Additional Peer Coaching Participation & Confidentiality Terms may apply and will be provided before you participate.
If a match isn't working
If you feel uncomfortable with your match or believe another participant has breached these Terms, contact the Career Lab team.
We may end or change a pairing where we reasonably believe this is appropriate.
8. CPO Roundtable and Human + AI Forum
Some Career Lab communities and programmes are curated and require an application.
Applying does not guarantee a place.
We may consider factors such as professional experience, role, background, the purpose of the group and the mix of perspectives already represented when deciding participation.
Confidential conversations
Where a Roundtable, Forum or other event is designated as confidential or held under the Chatham House Rule, participants must respect those conditions.
This may mean you are free to use information discussed during the session but must not reveal the identity or affiliation of the person who provided that information.
Specific confidentiality arrangements will be communicated before the relevant session.
9. Events and programmes
Places at Career Lab events and programmes may be limited.
Registration does not necessarily guarantee admission where an event has eligibility requirements or is expressly described as curated or invitation-only.
We may occasionally need to change:
- dates or times;
- speakers or facilitators;
- locations;
- programme content; or
- whether an event takes place online or in person.
Where reasonably possible, we will notify registered participants of significant changes.
If we introduce paid events or programmes, specific cancellation and refund terms will be provided when you book.
10. Content and information provided by Career Lab
Career Lab provides content about careers, work, leadership, technology and related subjects for general information and development purposes.
We aim to make our content useful and accurate, but it should not be treated as professional, legal, financial, medical or other specialist advice.
Careers and workplaces are highly individual. You remain responsible for deciding whether an idea, recommendation or course of action is appropriate for your circumstances.
We cannot guarantee that participating in Career Lab will lead to a particular career, employment, business or financial outcome.
11. Member content
You retain ownership of content you create and share through Career Lab.
However, where you post content in the Career Lab Network or another community area, you give us permission to host, display and technically reproduce that content as necessary to operate Career Lab.
We do not claim ownership of your ideas simply because you share them with the community.
If we would like to use a member's story, contribution, image, quote or other identifiable content for marketing or promotional purposes outside the ordinary operation of the community, we will seek appropriate permission.
12. Intellectual property
Unless otherwise stated, Chapter 2 owns or licenses the intellectual property in Career Lab, including its website, branding, original content, programme materials, frameworks, training resources, videos and other materials.
You may use Career Lab materials for your own personal and professional development.
You must not, without our permission:
- reproduce or distribute substantial parts of our materials;
- sell or commercially exploit our content;
- reproduce our training programmes or materials for commercial purposes;
- remove copyright or ownership notices; or
- present Career Lab content as your own.
Where third-party material is used, ownership remains with the relevant rights holder.
13. Photography and recording
Some Career Lab events may be photographed, filmed or recorded.
Where this happens, we will take reasonable steps to tell participants beforehand or at the event.
Where appropriate, we will provide a way for attendees to tell us if they do not wish to appear in identifiable promotional photography or video.
You may not record confidential Roundtables, Peer Coaching conversations or other sessions identified as confidential without explicit permission.
14. Links and third-party services
Career Lab may link to websites, books, articles, tools, platforms or services operated by third parties.
A link does not necessarily mean that Chapter 2 endorses the organisation, product, service or views expressed.
Third-party websites and services have their own terms and privacy policies, and we are not responsible for their content, availability or practices.
15. Availability of Career Lab
We want Career Lab to be available and useful, but we cannot guarantee that our website, Network or other digital services will always be available without interruption or error.
We may occasionally need to suspend access for maintenance, security, technical reasons or circumstances outside our reasonable control.
16. Ending your membership
You may stop participating in Career Lab at any time.
Where account functionality is available, instructions for closing your account will be provided, or you can contact us at [EMAIL].
We may suspend or terminate membership where we reasonably believe that:
- you have seriously or repeatedly breached these Terms;
- your behaviour presents a risk to another member;
- you have misused Career Lab or its services;
- you have acted unlawfully through Career Lab; or
- suspension or termination is reasonably necessary to protect the community, Chapter 2 or another person.
Where appropriate, we will explain the reason for our decision.
17. Our responsibility to you
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, Chapter 2 is not responsible for decisions or actions you take based on conversations with other members, Peer Coaching, community discussions or general information provided through Career Lab.
We are also not responsible for the conduct, statements or professional advice of individual members acting independently of Chapter 2.
Nothing in these Terms affects your statutory rights as a consumer.
18. Privacy
Your privacy matters to us.
Our Career Lab Privacy Policy [LINK] explains what personal information Chapter 2 collects through Career Lab, how we use it, who we share it with and your rights.
Our Cookie Policy [LINK] explains how we use cookies and similar technologies.
19. Changes to Career Lab and these Terms
Career Lab is a new and evolving community, so our programmes, services and digital features will develop over time.
We may update these Terms where necessary to reflect changes to Career Lab, our technology, our legal obligations or the way we operate.
The latest version will always be available on our website.
Where a change materially affects members' rights or obligations, we will take reasonable steps to bring it to your attention.
20. Governing law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction in relation to disputes arising from these Terms, subject to any mandatory rights you may have as a consumer to bring proceedings elsewhere.
21. Contact us
Questions about these Terms or Career Lab can be sent to:
Chapter 2 / Career Lab
[LEGAL ENTITY NAME]
[REGISTERED ADDRESS]
[EMAIL]
Last updated: [DATE]
